Refund policy

Refund & Return Policy
Last updated: [ August 1, 2026]

Welcome to Nookory.com! Our DIY miniature houses and book nook kits are made for the joy of building. This policy explains how returns and refunds work for our products.

1. Overview
We offer two types of products:

Standard items – ready-to-assemble DIY house / book nook kits from our catalog.
Custom / Personalized items – kits with custom engraving, bespoke color schemes, or made-to-order designs.
2. Standard Items – Returns & Refunds
You may request a return within 14 days of delivery.
Items must be unused, unassembled, undamaged, and contain all original parts, instructions, and packaging. Once a kit has been opened and assembled (glued, painted, or modified), it can no longer be returned for a change of mind, as it cannot be restocked.
To start a return, email info@nookory.com with your order number. Do not send items back without our return instructions — we will provide the correct return address after your request is approved.
Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
3. Custom & Personalized Items
Because custom kits are made specifically for you, they are non-returnable and non-refundable, except in the following cases:

Manufacturing defect or damage in transit.
Significant deviation from the agreed design (not minor material variation).
If you receive a defective custom item, contact us within 7 days of delivery with photos. We will offer a remake or a partial/full refund at our discretion.

4. About Our DIY Kits
Components are made from natural wood, paper, and other craft materials. Slight variations in wood grain, color, and minor surface imperfections are inherent to the materials and are not considered defects.
These are craft kits that require assembly. A certain level of fit tolerance and build difficulty is normal and expected.
Contains small parts. Not suitable for children under 14 without adult supervision.
5. Missing or Defective Parts
If your kit arrives with missing or defective parts, email us within 48 hours of delivery with clear photos. In most cases we will send free replacement parts rather than require a full return — this is the fastest way to get your build back on track. A full refund or replacement of the entire kit is offered only when parts cannot be reasonably replaced.

6. Return Shipping Costs
If the return is due to our error (wrong item shipped or item damaged on arrival), we cover the return shipping cost.
For other returns (e.g. change of mind), the customer is responsible for return shipping.
For international orders, return shipping can be costly. At our discretion, we may offer a full or partial refund without requiring the item to be returned. We will tell you the specific arrangement when you contact us.
7. Non-Returnable / Non-Refundable
Custom or personalized items (unless defective, as stated in Section 3).
Kits that have been opened, assembled, glued, painted, or otherwise modified.
Items damaged by misuse, assembly error, or accidents.
Final sale / clearance items explicitly marked "non-returnable".
Digital products (if any).
8. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

9. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

10. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it — unused, unassembled, with all parts and in its original packaging — and you will need the receipt or proof of purchase.

11. Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@nookory.com.

12. Late or Missing Refunds
If you have not received a refund after the stated period, first check with your bank or card issuer (processing can take a few extra days). If it is still unresolved, contact us and we will help track it down.

13. Contact
Questions about returns or refunds? Email info@nookory.com. We typically respond within 1–2 business days.