Shipping policy

Shipping Policy
Last updated: [August 1, 2026]

Thank you for shopping at nookory.com. Below you will find everything you need to know about how creations are delivered.

1. Where We Ship
We currently ship to most countries worldwide. Available destinations and exact shipping rates are shown at checkout based on your address. If your country is not listed at checkout, please email info@feltacorn.com and we will check availability.

2. Processing Time
Standard (ready-made) items: dispatched within 1–3 business days after payment confirmation.
Custom / Personalized items: made to order. Production takes approximately [5–10] business days before the item ships. You will be notified once it is on its way.
Orders placed on weekends or public holidays are processed on the next business day.

3. Shipping Methods & Carriers
We work with trusted international logistics providers (such as 4PX, Yanwen, and YunExpress) and hand off to reliable local last-mile carriers — including USPS, UPS, or FedEx — depending on the destination country. The specific carrier is selected automatically to give you the best balance of speed and cost.

4. Shipping Rates & Free Shipping
Shipping fees are calculated at checkout based on destination and order weight.
We offer free standard shipping on orders over $50.
Expedited shipping options, where available, are shown at checkout.
5. Estimated Delivery Times
Region    Standard Shipping    Expedited (if available)
United States    7–15 business days    5–9 business days
Europe & UK    10–18 business days    7–12 business days
Canada & Australia    10–20 business days    7–14 business days
Other countries    15–30 business days    contact us
These are estimates; delays can occur due to customs, weather, or peak seasons (e.g. holidays).

6. Order Tracking
Once your order ships, we send a tracking number by email. Tracking may take 2–5 days to show movement as the parcel travels from our workshop through international transit. For custom items, tracking is provided after production is complete.

7. Customs, Duties & Taxes (International Orders)
International orders may be subject to import duties, taxes, or customs clearance fees charged by your destination country. These charges, where applicable, are the customer's responsibility and are not included in the product or shipping price. Please check your local regulations before ordering, as we cannot predict or control these fees.

8. Remote Area Surcharges
Some remote or island destinations may incur an additional surcharge from the carrier. If this applies to your address, we will contact you before shipping — you may choose to pay the surcharge or cancel for a full refund.

9. Incorrect Address / Undeliverable Packages
Please double-check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address.
If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping costs may apply.
10. Delays & Force Majeure
We are not liable for delays caused by circumstances beyond our control, including customs hold, natural disasters, pandemics, or carrier disruptions. We will always keep you informed and do our best to resolve issues quickly.

11. Lost or Missing Packages
If tracking shows no movement for more than 30 days (or your parcel is confirmed lost), contact us at info@nookory.com within 60 days of the ship date. We will investigate with the carrier and offer a reshipment or refund.

12. Contact
Any questions about shipping? Email info@nookory.com and we will reply within 1–2 business days.