Shipping Policy

Key Information:

  • Order Cut-Off Time: Orders submitted by 2:00 PM (EDT) will be processed that same business day. Orders received after this deadline will begin processing the following business day.
  • Order Processing Time: Typically, orders take 1-2 business days (Monday through Friday) to process. Processing times could extend during high order periods or exceptional situations.
  • Shipping Time: After dispatch, deliveries usually reach their destination in 5-7 business days (Monday to Friday). This is an approximation and slight delays may occur due to unexpected events.
  • Free Delivery: Enjoy free shipping on all USA orders, Alaska and Hawaii included.

Order Processing and Shipping Details
You'll receive an order confirmation email once your purchase is received and processing begins. Processing typically completes within 1-2 business days (Monday-Friday), though this may fluctuate during busy periods. When your order ships, we'll email tracking details so you can follow its progress.

Following processing, your order will be dispatched. Delivery normally occurs within 5-7 business days (Monday-Friday), though timing may differ based on destination, courier schedules, and logistical conditions.

Country and Cost of Delivery
We're pleased to offer free nationwide delivery throughout the United States, Alaska and Hawaii included, on all products, regardless of value or dimensions.

Potential Delays
In case of delay, we request you allow up to 3 additional business days (Monday-Friday) beyond the original estimate. If your order still hasn't arrived after this extended period, please contact us at support@nookory.com for immediate assistance.

Order Cancellations
If you need to cancel an order, please email us at support@nookory.com as soon as possible. We can typically cancel orders before processing or dispatch begins. Once processing starts or the order ships, cancellations aren't possible, and you'll need to follow our return procedure after delivery.

Damaged or Incorrect Items
We regret any instances where items arrive damaged or incorrect. Despite our careful packaging, occasional errors may occur. If this happens, please email clear photos showing the problem, including any packaging issues, to support@nookory.com. We'll review your case and arrange for replacements or corrections promptly to ensure your satisfaction.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (EDT)

Email: support@nookory.com
Phone Number: +15619841747

Business Information
Nookory is operated by VJ Trend LLC, a company registered in the United States.

Company Number: 2023-001359720
DUNS Number: 138126646

Address:
30 N Gould St Ste R
Sheridan, WY 82801